Heritage House POS Training Practice Test

Confirm roast type and whether they want cream or sugar. These two details directly shape the drink’s flavor and texture, so locking them in ensures the Coffee On The Go is prepared exactly as the customer expects. The roast type determines strength and taste (light, medium, dark), while cream or sugar changes mouthfeel and sweetness. Getting these confirmed first reduces the chance of miscommunication and wasted time. Other choices like cup size, decaf specifics, flavor shots, or dine-in vs to-go are important too, but the most essential pair to verify upfront for the correct coffee is the roast and the dairy/sweetener preference.